At tepain, we are committed to providing high-quality products designed to help address discomfort and improve everyday comfort and well-being. We stand behind the effectiveness of our products and recommend using them consistently for a minimum of 14 days to allow sufficient time to experience their full benefits.
If, after 14 days of use, you are not satisfied with your purchase, you may request a return within our 30-day money-back guarantee period. To begin the process, please contact our support team at info@tepain.com.
Any changes or cancellations to an order must be requested within 24 hours of placing the order. After this period, we may be unable to accommodate changes, as the order may have already entered processing.
If your order is successfully canceled within the 24-hour window, your refund will be processed within 7 business days.
We are confident in the effectiveness of our products and encourage all customers to try them for at least 14 days before deciding whether they are right for you.
If you are still unhappy after this period, you may return the product within 30 days of purchase for a refund. Please note that shipping fees (if applicable) are non-refundable.
To initiate a return, please contact us by completing the form on our Contact Us page or by emailing info@tepain.com. To help us process your request faster, please include your Order Number or the Name and Email Address used when placing the order.
We take great care in packaging our products to minimize the risk of damage during shipping. An item is considered damaged if it arrives defective or physically broken. Minor cosmetic damage to outer packaging (such as dents or scuffs) that does not affect the product itself is not considered damage.
If your item arrives damaged, please notify us within 72 hours of delivery by emailing info@tepain.com and including a clear photo of the damage. If approved, we will provide a replacement at no additional cost.
We do not offer refunds, replacements, or returns for items damaged due to normal wear and tear, misuse, or improper handling.
While we strive to deliver all orders promptly, tepain is not responsible for shipping or delivery delays that are outside of our control, including delays caused by carriers, customs, or unforeseen logistical issues.
Once an order has been shipped, any issues related to delivery must be addressed directly with the courier. We are not responsible for lost, stolen, or delayed packages.
It is the customer’s responsibility to ensure that the shipping address entered at checkout is correct. If an incorrect address is provided and we are not notified within 24 hours of placing the order, we cannot offer a refund or resend the order.
We reserve the right to modify or update this Return & Refund Policy at any time. It is the customer’s responsibility to review the most current version of this policy prior to purchasing or using our products.
By purchasing from and continuing to use tepain, you acknowledge and agree to the terms outlined in this Return & Refund Policy.
